Adare Financial Services Ltd — Initial Disclosure
Who We Are
Adare Financial Services Ltd is a Licensed Financial Advice Provider (FAP) authorised to provide financial advice on residential lending products.
● Financial Advice Provider (FAP): Adare Financial Services Ltd
● FSPR Number: 1011500
● Address: 25b Watene Crescent, Auckland
● Email: info@adarefinancial.co.nz
Your Adviser
You will receive advice from an advisor engaged by Adare Financial Services Ltd. Your advisor will be suitably qualified and meet the competency and ongoing training requirements of New Zealand law.
What Types of Advice We Can Provide
We provide advice only on:
· Residential home loans
· Investment property loans
· Refinancing & restructuring
· Home loan top-ups
· Equity release
We do not provide advice on:
· KiwiSaver
· Investments
· Personal loans
· Commercial lending (unless later added)
Fees and Costs
In almost all cases, we do not charge clients directly for our advice, as we receive a commission by the lender when your loan settles. In some specific cases, we may charge a fee but this will agreed with you in writing first. You will never be surprised with hidden or unexpected fees.
Conflicts of Interest & Incentives
Adare Financial Services Ltd receives commissions from lenders when loans are approved and settled. These can commissions vary between lenders.
To manage potential conflicts:
● We prioritise your interests
● We follow a documented advice process
● We disclose all commissions in writing before you act on our advice
● Our adviser is not paid based on loan volume or lender choice
● Our Fair Conduct Programme ensures you receive fair outcomes
Complaints & Dispute Resolution
If you have a problem, concern, or complaint about anypart of the service provided to you, you may contact us using any of the following means;
- In writing:
Complaints Officer
26B Watene Crescent, Auckland, 1071
- Email: info@adarefinancial.co.nz
- Phone: +64 22 5800654
We will:
- Acknowledge your complaint within 2 business days
- Aim to resolve it within 20 business days
- If we cannot resolve it, or if you are not satisfied, you may refer the matter to our independent disputes resolution scheme. This service is free of charge.
Financial Services Complaints Ltd (FSCL)
Phone: 0800 347 257
Email: info@fscl.org.nz
Website: www.fscl.org.nz
Our Duties to You
We must always:
● Give priority to your interests
● Act with care, diligence, and skill
● Provide advice only where we have a reasonable basis
● Comply with the Code of Professional Conduct for Financial Advice Services
● Meet all conduct obligations under New Zealand law
Declaration
We confirm that the information in this Initial Disclosure Statement is correct and complete.